How Can We Help?
Find answers to common questions, get started guides, or reach out to our support team.
Browse FAQ
Quick answers to common questions
AI Chat
Chat with our AI for instant help
Contact Support
Reach out to our team directly
Getting Started Guides
Setting Up Your AI Receptionist
Learn what happens during the setup process and what you need to prepare.
Understanding Your Dashboard
A tour of your customer portal and how to view calls, leads, and appointments.
Configuring Business Hours
How to set different behaviours for business hours, after hours, and weekends.
Setting Up Escalation Rules
Define what constitutes an urgent call and how it should be routed.
Frequently Asked Questions
Most businesses are live within 5-7 business days. We handle the setup — you just need to provide your business details and requirements.
No. We can port your existing number or set up call forwarding. Your customers won't notice any change except that calls are always answered.
The AI is trained to recognise when to escalate. Urgent calls are forwarded to you immediately. Non-urgent queries are logged for callback with full transcripts.
Yes. All data is encrypted, stored in Australia, and we're compliant with Australian privacy laws. We never sell or share your data.
Absolutely. We configure the AI with your business name, services, and preferred responses. You can also choose from different voice options.
Cancel anytime with 30 days notice. No lock-in contracts. We'll help you transition smoothly.
Yes. We support call forwarding from any phone system. We can also port your number directly to our platform for seamless integration.
Yes. Each location can have its own number and configuration while you manage everything from one dashboard.
We integrate with Google Calendar, HubSpot, ServiceM8, simPRO, Slack, and more. New integrations are added regularly based on customer requests.
Our customer portal is fully mobile-responsive. You can view calls, leads, and appointments from any device. Native apps are on our roadmap.