Terms of Service

1. Agreement to Terms

By accessing or using AnswerMyCall's services, you agree to be bound by these Terms of Service (“Terms”). If you disagree with any part of these Terms, you may not access our services.

2. Description of Services

AnswerMyCall provides an AI-powered voice receptionist service that answers calls, captures leads, books appointments, and routes calls on behalf of Australian businesses (“the Service”).

3. Account Registration

To use our Service, you must:

• Be at least 18 years old
• Be authorised to enter into agreements on behalf of your business
• Provide accurate and complete registration information
• Maintain the security of your account credentials

4. Fees and Payment

4.1 Setup Fee

A one-time setup fee of $950 AUD is payable upon service commencement. This covers professional configuration and is non-refundable.

4.2 Subscription Fees

Monthly subscription fees are billed in advance. The applicable fee depends on your selected plan (Starter, Growth, or Pro).

4.3 Fair Usage

Each plan includes call and minute allowances. We operate on a fair usage policy with soft thresholds. We will notify you if usage consistently exceeds your plan limits and work with you on an appropriate solution.

4.4 Payment Terms

All fees are in Australian Dollars (AUD) and exclude GST where applicable. Payment is due according to your selected billing cycle.

5. 30-Day Success Guarantee

We offer a 30-day success guarantee on subscription fees (not including setup fees). If the Service does not operate as agreed during your first 30 days, we will:

• Work with you to resolve any issues, or
• Refund your subscription fees for that period

6. Cancellation

You may cancel your subscription at any time with 30 days written notice. Upon cancellation:

• Service continues until the end of your notice period
• No refunds for partial months
• We will assist with any transition needs
• Your data remains accessible for 30 days post-cancellation

7. Your Responsibilities

You agree to:

• Use the Service in compliance with all applicable laws
• Not use the Service for unlawful, fraudulent, or harmful purposes
• Ensure call recording complies with applicable laws in your jurisdiction
• Maintain accurate contact and billing information
• Notify us of any security breaches or unauthorised use

8. Intellectual Property

All intellectual property in the Service, including software, AI models, and branding, remains the property of AnswerMyCall. You are granted a limited license to use the Service for your business purposes.

9. Data Ownership

You retain ownership of your business data and caller information collected through the Service. We have the right to use anonymised, aggregated data to improve our services.

10. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the fees paid in the preceding 12 months
• We are not liable for indirect, incidental, or consequential damages
• We do not guarantee 100% uptime or availability
• We are not liable for losses arising from caller misinformation or third-party actions

11. Indemnification

You agree to indemnify and hold AnswerMyCall harmless from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

12. Service Modifications

We reserve the right to modify, suspend, or discontinue the Service with reasonable notice. We will provide at least 30 days notice for material changes that negatively affect you.

13. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the courts of New South Wales.

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email. Continued use of the Service after changes constitutes acceptance of the new Terms.

15. Contact

For questions about these Terms, please contact us at answermycall.com.au/contact.