Acceptable Use Policy
Last updated: January 2026
1. Purpose
This Acceptable Use Policy (“Policy”) outlines the acceptable and prohibited uses of AnswerMyCall's services. This Policy is designed to protect our customers, their callers, and the integrity of our services.
2. Acceptable Uses
AnswerMyCall is designed for legitimate business purposes, including:
- Answering customer enquiries and providing business information
- Capturing leads and contact details for legitimate follow-up
- Booking appointments and managing calendars
- Routing urgent calls to appropriate personnel
- Sending confirmation and follow-up communications to callers
- Recording calls for quality assurance and training (with proper disclosure)
3. Prohibited Uses
You may not use AnswerMyCall for any of the following purposes:
3.1 Illegal Activities
- Any activity that violates Australian law or the laws of any jurisdiction where callers are located
- Fraud, deception, or misrepresentation
- Money laundering or financial crimes
- Distribution of illegal goods or services
3.2 Harmful Content
- Harassment, abuse, or threats towards callers
- Collection of information under false pretences
- Impersonation of other businesses or individuals
- Spreading false or misleading information
3.3 Spam and Unsolicited Communications
- Using caller information for unsolicited marketing without consent
- Selling or distributing caller data to third parties
- Automated calling or telemarketing schemes
3.4 System Abuse
- Attempting to circumvent usage limits or fair use policies
- Interfering with the operation of our services
- Attempting to access other customers' data or accounts
- Reverse engineering or copying our technology
3.5 High-Risk Industries
AnswerMyCall is not suitable for certain high-risk or regulated industries without prior approval and additional compliance measures. These include:
- Adult services or content
- Gambling or gaming services
- Cannabis or controlled substances
- Weapons or firearms
- Political campaigns or advocacy
- Debt collection services
If your business operates in one of these areas, please contact us to discuss whether our services are appropriate for your use case.
4. Call Recording Compliance
If you enable call recording, you are responsible for:
- Ensuring callers are informed that calls may be recorded
- Complying with all applicable call recording laws
- Obtaining any required consent from callers
- Using recordings only for legitimate business purposes
We can configure your AI to announce call recording at the start of calls to help you meet these obligations.
5. Fair Usage
Our plans include generous call and minute allowances intended for normal business use. We may contact you if we observe:
- Usage significantly exceeding your plan limits
- Unusual call patterns suggesting automated or fraudulent activity
- Usage that negatively impacts service quality for other customers
In most cases, we will work with you to find an appropriate solution, such as upgrading your plan.
6. Enforcement
Violation of this Policy may result in:
- Warning and request for corrective action
- Temporary suspension of services
- Termination of your account
- Reporting to law enforcement if required
We will provide reasonable notice and an opportunity to address issues before taking enforcement action, except in cases of serious violations or legal requirements.
7. Reporting Violations
If you become aware of any violations of this Policy, please contact us immediately at answermycall.com.au/contact.
8. Changes to This Policy
We may update this Policy from time to time. Material changes will be communicated to you via email or through our service.
9. Contact
Questions about this Acceptable Use Policy can be directed to our support team at answermycall.com.au/contact.