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AnswerMyCall

Privacy Policy

Last updated: January 2026

1. Introduction

AnswerMyCall (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice receptionist services.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and all applicable Australian privacy laws.

2. Information We Collect

2.1 Information You Provide

  • Business name, contact details, and billing information
  • Phone numbers associated with your account
  • Business configuration preferences and scripts
  • Communication preferences

2.2 Information Collected During Calls

  • Call recordings and transcripts
  • Caller phone numbers
  • Information provided by callers (names, contact details, inquiry details)
  • Call metadata (time, duration, outcome)

2.3 Technical Information

  • IP addresses and device information
  • Browser type and usage patterns
  • Cookies and similar technologies

3. How We Use Your Information

We use the collected information to:

  • Provide and operate our AI voice receptionist services
  • Process calls and capture leads on your behalf
  • Book appointments and manage your calendar
  • Send notifications about calls, leads, and bookings
  • Improve our AI and service quality
  • Provide customer support
  • Process payments and manage billing
  • Comply with legal obligations

4. Data Storage and Security

All data is stored on secure servers located in Australia. We implement industry-standard security measures including:

  • Encryption of data in transit and at rest
  • Access controls and authentication
  • Regular security audits
  • Secure data centres with physical security

5. Sharing Your Information

We may share your information with:

  • Service providers who assist in operating our services (e.g., cloud hosting, payment processing)
  • Third-party integrations you have enabled (e.g., CRM, calendar)
  • Law enforcement when required by law

We do not sell your personal information to third parties.

6. Call Recordings and Transcripts

Call recordings and transcripts are stored for the purpose of providing our services and are accessible to you through your customer portal. You may request deletion of specific recordings at any time.

We recommend that you inform callers that calls may be recorded, and we can configure your AI to provide this notification automatically.

7. Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Opt-out of marketing communications
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

8. Cookies

Our website uses cookies and similar technologies to improve your experience. You can control cookies through your browser settings. Essential cookies are required for the website to function.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our service.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: